Shipping Policy

Last Updated: June 2026

Shipping Rates

After 18 years of maintaining the same shipping rates, we have made the decision to adjust our shipping charges to reflect rising carrier costs. This adjustment allows us to continue offering our coffee at its current price point. We appreciate your understanding.

Processing & Shipping Schedule

We ship Monday through Thursday. Orders placed on Friday, Saturday, or Sunday will be processed and shipped the following Monday or Tuesday.

Orders placed after 11:00 AM on any business day will be processed and shipped the next business day.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You may check your order status through either of the following:

Your online account — log in to view current order status and history.

Your tracking number — included in your shipping confirmation email.

Damaged or Missing Orders

If your order arrived damaged or was not received, please contact your local post office or UPS branch and file a claim. Or file a claim directly online at the links below:

UPS Claims:https://www.ups.com/us/en/support/file-a-claim

USPS Claims:https://www.usps.com/help/claims.htm

**ONCE A PACKAGE LEAVES OUR WAREHOUSE WE ARE NO LONGER RESPONSIBLE FOR IT. FOR ISSUES PLEASE DIRECTLY CONTACT THE UNITED STATES POSTAL SERVICE OR UPS FOR INFORMATION REGARDING THE PACKAGE USING YOUR TRACKING NUMBER**  

If you have filed a claim, please provide us with pictures of the damage and proof of a filed claim including the local postmaster’s signed acknowledgement of the damage. This allows us to be able to work with our postmaster to help with a refund and getting you your product!

Email: rh@redbirdcoffee.com

Alternative option would be to reach out to us to return the damaged coffee. We will send you a return label!

For any additional questions regarding your shipment, please don't hesitate to reach out. We are happy to help.